Dear Family Members and Friends,

Please remember that some of our readers are receiving this information for the first time. For this reason, I leave certain informational sections in the updates.

The positivity rate in Catawba remains above 10%. Due to the sudden increase in cases here, all outdoor visitation has been cancelled until further notice. We will reassess the environment after this week and will do our best to restart outdoor visitation as soon as we feel it is safe to do so. We are testing staff twice weekly. It is crucial that you are doing your part to contain the spread of COVID-19. I wish you all a Happy Thanksgiving and I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others.

We are also continuing the existing restrictions with indoor visitation. Please understand as we adjust for infection control measures, residents on all halls may be asked to make unforeseen room changes for their safety.

We remain committed to keeping our residents safe by implementing infection control practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We conducted facility-wide resident testing Monday 11/23/20. Results show that 2 residents tested positive for COVID-19. We conducted bi-weekly testing for staff on Tuesday 11/24/20 and are still awaiting those results. Some of the people have symptoms and others do not. The residents have been isolated and will be monitored closely. We remain in outbreak status and will be continuing outbreak protocols and twice weekly testing per Catawba County Public Health.

Once visitation resumes, the following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

Since we do not have outdoor visitation as of now, virtual visits are encouraged and can still be scheduled by appointment with Amber or Rhonda.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.
Beauty Shop is closed.
Outdoor visitation is restricted

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

Please remember that some of our readers are receiving this information for the first time. For this reason, I leave certain informational sections in the updates.

The positivity rate in Catawba remains above 10%. Due to the sudden increase in cases here, all outdoor visitation has been cancelled until further notice. We will reassess the environment after this week and will do our best to restart outdoor visitation as soon as we feel it is safe to do so. We are testing staff twice weekly. It is crucial that you are doing your part to contain the spread of COVID-19. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others.

We are also continuing the existing restrictions with indoor visitation. Please understand as we adjust for infection control measures, residents on all halls may be asked to make unforeseen room changes for their safety.

We remain committed to keeping our residents safe by implementing infection control practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We conducted bi-weekly testing Friday 11/20/20. Results show that 4 staff members and 6 residents tested positive for COVID-19. Some of the people have symptoms and others do not. The staff members are under quarantine at home and the residents have been isolated and will be monitored closely. We remain in outbreak status and will be continuing outbreak protocols and twice weekly testing per Catawba County Public Health.

Once visitation resumes, the following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

Since we do not have outdoor visitation as of now, virtual visits are encouraged and can still be scheduled by appointment with Amber or Rhonda.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.
Beauty Shop is closed.
Outdoor visitation is restricted

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

Please remember that some of our readers are receiving this information for the first time. For this reason, I leave certain informational sections in the updates.

The positivity rate in Catawba remains above 10%. Due to the sudden increase in cases here, all outdoor visitation has been cancelled until further notice. We will reassess the environment after this week and will do our best to restart outdoor visitation as soon as we feel it is safe to do so. We are testing staff twice weekly. It is crucial that you are doing your part to contain the spread of COVID-19. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others.

We are also continuing the existing restrictions with indoor visitation. Please understand as we adjust for infection control measures, residents on all halls may be asked to make unforeseen room changes for their safety.

We remain committed to keeping our residents safe by implementing infection control practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We conducted weekly testing Tuesday 11/17/20. As of now, 8 staff members and 18 residents have tested positive for COVID-19 this week. We also had 13 residents who came off of isolation precautions and returned back to their rooms today. Some of the people have symptoms and others do not. The staff members are under quarantine at home and the residents have been isolated and will be monitored closely. We remain in outbreak status and will be continuing outbreak protocols and twice weekly testing per Catawba County Public Health.

Once visitation resumes, the following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

Since we do not have outdoor visitation as of now, virtual visits are encouraged and can still be scheduled by appointment with Amber or Rhonda.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.
Beauty Shop is closed.
Outdoor visitation is restricted

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

Please remember that some of our readers are receiving this information for the first time. For this reason, I leave certain informational sections in the updates.

The positivity rate in Catawba remains above 10%. Due to the sudden increase in cases here, all outdoor visitation has been cancelled until further notice. We will reassess the environment after this week and will do our best to restart outdoor visitation as soon as we feel it is safe to do so. We are testing staff twice weekly. It is crucial that you are doing your part to contain the spread of COVID-19. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others.

We are also continuing the existing restrictions with indoor visitation. Please understand as we adjust for infection control measures, residents on all halls may be asked to make unforeseen room changes for their safety.

We remain committed to keeping our residents safe by implementing infection control practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We conducted weekly testing Tuesday 11/17/20. As of now, 6 staff members and 17 residents have tested positive for COVID-19 this week. Some of the people have symptoms and others do not. The staff members are under quarantine at home and the residents have been isolated and will be monitored closely. We remain in outbreak status and will be continuing outbreak protocols and twice weekly testing per Catawba County Public Health.

Once visitation resumes, the following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

Since we do not have outdoor visitation as of now, virtual visits are encouraged and can still be scheduled by appointment with Amber or Rhonda.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.
Beauty Shop is closed.
Outdoor visitation is restricted

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

Please remember that some of our readers are receiving this information for the first time. For this reason, I leave certain informational sections in the updates.

The positivity rate in Catawba remains above 10%. Due to the sudden increase in cases here, all outdoor visitation has been cancelled until further notice. We will reassess the environment after this week and will do our best to restart outdoor visitation as soon as we feel it is safe to do so. We are testing staff twice weekly. It is crucial that you are doing your part to contain the spread of COVID-19. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others.

We are also continuing the existing restrictions with indoor visitation. Please understand as we adjust for infection control measures, residents on all halls may be asked to make unforeseen room changes for their safety.

We remain committed to keeping our residents safe by implementing infection control practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We conducted weekly testing Tuesday 11/17/20. As of now, three symptomatic staff members and eight symptomatic residents have tested positive for COVID-19 this week. The staff members are under quarantine at home and the residents have been isolated. We remain in outbreak status and will be continuing outbreak protocols and twice weekly testing per Catawba County Public Health.

Once visitation resumes, the following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

Since we do not have outdoor visitation as of now, virtual visits are encouraged and can still be scheduled by appointment with Amber or Rhonda.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.
Beauty Shop is closed.
Outdoor visitation is restricted

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

Please remember that some of our readers are receiving this information for the first time. For this reason, I leave certain informational sections in the updates.

The positivity rate in Catawba remains above 10% as of last week. Due to the sudden increase in cases here, all outdoor visitation has been cancelled until further notice. We will reassess the environment after this week and will do our best to restart outdoor visitation as soon as we feel it is safe to do so. We are testing staff twice weekly. It is crucial that you are doing your part to contain the spread of COVID-19. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others.

We are also continuing the existing restrictions with indoor visitation. Please understand as we adjust for infection control measures, residents on all halls may be asked to make unforeseen room changes for their safety.

We remain committed to keeping our residents safe by implementing infection control practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

Three symptomatic residents tested positive for COVID-19 yesterday and were isolated. We repeated facility-wide testing on Tuesday 11/17/2020. We remain in outbreak status and will be continuing outbreak protocols and twice weekly testing per Catawba County Public Health.

Once visitation resumes, the following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

Since we do not have outdoor visitation as of now, virtual visits are encouraged and can still be scheduled by appointment with Amber or Rhonda.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.
Beauty Shop is closed.
Outdoor visitation is restricted

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

Please remember that some of our readers are receiving this information for the first time. For this reason, I leave certain informational sections in the updates.

The positivity rate in Catawba remains above 10% as of last week. Due to the sudden increase in cases here, all outdoor visitation has been cancelled until further notice. We will reassess the environment after next week and will do our best to restart outdoor visitation as soon as we feel it is safe to do so. We are testing staff twice weekly. It is crucial that you are doing your part to contain the spread of COVID-19. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others.

We are also continuing the existing restrictions with indoor visitation. Please understand as we adjust for infection control measures, residents on all halls may be asked to make unforeseen room changes for their safety.

We remain committed to keeping our residents safe by implementing infection control practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

As you know we repeated facility-wide testing on Tuesday 11/10/20 and again on 11/13/20. This week seventeen residents and fourteen staff members test positive for COVID-19. The staff members were sent home and are currently under quarantine. The residents were isolated and will continue to be monitored closely. We remain in outbreak status and will be continuing outbreak protocols and twice weekly testing per Catawba County Public Health.

Once visitation resumes, the following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

Since we do not have outdoor visitation as of now, virtual visits are encouraged and can still be scheduled by appointment with Amber or Rhonda.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.
Beauty Shop is closed.
Outdoor visitation is restricted

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

Please remember that some of our readers are receiving this information for the first time. For this reason, I leave certain informational sections in the updates.

The positivity rate in Catawba remains above 10% as of last week. Even though we are allowing outdoor visitation, for the protection of our residents, we do not recommend it at this time given the extremely high community positivity rate for our county. I appreciate those of you who have postponed outdoor visitation for now. We are testing staff twice weekly. It is crucial that you are doing your part to contain the spread of COVID-19. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others.

The holiday season is quickly approaching. At this time we must begin to think about alternatives for ‘getting together’ during the holidays. I’m bringing this up now because I want our families to begin thinking about the state of our environment right now. I want us to do everything in our power to protect every one of our residents and every one of our staff members.

We are continuing the existing restrictions with indoor visitation. However, we are continuing to implement outdoor visitation for anyone not on transmission-based precautions. Residents must have been admitted at least 14 days prior to having outside visitation. This applies to most of the residents on 400 hall and some on 100 hall. These residents are still allowed window visits and virtual visits until their 14-day quarantine period is over. If you have questions related to outdoor visitation about a resident on 400 hall or 100 hall, please contact Amber in activities to find their current visitation status. 400 and 100 hall residents may be asked to move to a different unit once they have been in the facility for 14 days. Similarly, given the increased frequency of our testing, residents on all halls may be asked to make unforeseen room changes for infection control.

We remain committed to keeping our residents safe by implementing infection control practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We repeated facility-wide testing on Tuesday 11/10/20. So far two staff members and six residents have tested positive for COVID-19. The staff members were sent home and are currently under quarantine. The residents were isolated and will continue to be monitored closely. We remain in outbreak status and will be continuing outbreak protocols and twice weekly testing per Catawba County Public Health.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we continue outdoor visitation this week by appointment only. However, once again, this is not currently our recommendation at this time. Visitation days may change week to week. Tuesdays remain facility testing days for the facility so we are not conducting visitation on Tuesdays. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, you will not be allowed to visit. Please do not put our residents at risk. At times, outdoor visitation may need to be cancelled for infection control. We will do our best to communicate this as quickly as possible. The following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

Outdoor visits will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case or Rhonda Little at least 24 hours in advance to schedule outdoor visitation. Upon scheduling, instructions will be given as to where to report for visit. Please forward or share this information about scheduling outdoor visitation with other family members who may not receive this communication.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are the most vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.
Beauty Shop is closed.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

The positivity rate in Catawba remains above 10% as of last week. Even though we are allowing outdoor visitation, for the protection of our residents, we do not recommend it at this time given the extremely high community positivity rate for our county. We are testing staff twice weekly. It is crucial that you are doing your part to contain the spread of COVID-19. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others.

The holiday season is quickly approaching. At this time we must begin to think about alternatives for ‘getting together’ during the holidays. I’m bringing this up now because I want our families to begin thinking about the state of our environment right now. I want us to do everything in our power to protect every one of our residents and every one of our staff members.

We are continuing the existing restrictions with indoor visitation. However, we are continuing to implement outdoor visitation for anyone not on transmission-based precautions. Residents must have been admitted at least 14 days prior to having outside visitation. This applies to most of the residents on 400 hall and some on 100 hall. These residents are still allowed window visits and virtual visits until their 14-day quarantine period is over. If you have questions related to outdoor visitation about a resident on 400 hall or 100 hall, please contact Amber in activities to find their current visitation status. 400 and 100 hall residents may be asked to move to a different unit once they have been in the facility for 14 days. Similarly, given the increased frequency of our testing, residents on all halls may be asked to make unforeseen room changes for infection control.

We remain committed to keeping our residents safe by implementing infection control practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

As you know we repeated facility-wide testing on Tuesday 11/3/20 and Friday 11/6/20. Last week’s testing resulted in a total of eight residents and seven staff members testing positive for COVID-19. On Sunday 11/8/20 a symptomatic staff member tested positive for COVID-19. The staff member was sent home under quarantine. We remain in outbreak status and will be continuing outbreak protocols and twice weekly testing per Catawba County Public Health.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we continue outdoor visitation this week by appointment only. However, once again, this is not currently our recommendation at this time. Visitation days may change week to week. Tuesdays remain facility testing days for the facility so we are not conducting visitation on Tuesdays. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, you will not be allowed to visit. Please do not put our residents at risk. At times, outdoor visitation may need to be cancelled for infection control. We will do our best to communicate this as quickly as possible. The following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

These will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case or Rhonda Little at least 24 hours in advance to schedule outdoor visitation. Upon scheduling, instructions will be given as to where to report for visit. Please forward or share this information about scheduling outdoor visitation with other family members who may not receive this communication.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are the most vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.
Beauty Shop is closed.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

The positivity rate in Catawba remains above 10% as of last week. Even though we are allowing outdoor visitation, for the protection of our residents, we do not recommend it at this time given the extremely high community positivity rate for our county. We are testing staff twice weekly this week. It is crucial that you are doing your part to contain the spread of COVID-19. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with indoor visitation. However, we are continuing to implement outdoor visitation for anyone not on transmission-based precautions. Residents must have been admitted at least 14 days prior to having outside visitation. This applies to most of the residents on 400 hall and some on 100 hall. These residents are still allowed window visits and virtual visits until their 14-day quarantine period is over. If you have questions related to outdoor visitation about a resident on 400 hall or 100 hall, please contact Amber in activities to find their current visitation status. 400 and 100 hall residents may be asked to move to a different unit once they have been in the facility for 14 days. Similarly, given the increased frequency of our testing, residents on all halls may be asked to make unforeseen room changes for infection control.

We remain committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

As you know we repeated facility-wide testing on Tuesday 11/3/20. This week’s testing resulted in eight residents and seven staff members testing positive for COVID-19. The residents are currently isolated and the staff are home under quarantine. We remain in outbreak status and will be continuing outbreak protocols and twice weekly testing per Catawba County Public Health.

Unfortunately even though our beauty shop was opened briefly, it is now closed until further notice.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we continue outdoor visitation this week by appointment only. However, once again, this is not currently our recommendation at this time. Visitation days may change week to week. Tuesdays remain facility testing days for the facility so we are not conducting visitation on Tuesdays. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, you will not be allowed to visit. Please do not put our residents at risk. At times, outdoor visitation may need to be cancelled for infection control. We will do our best to communicate this as quickly as possible. The following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

These will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case or Rhonda Little at least 24 hours in advance to schedule outdoor visitation. Upon scheduling, instructions will be given as to where to report for visit. Please forward or share this information about scheduling outdoor visitation with other family members who may not receive this communication.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are the most vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

For those of you who are new to our email group, you will receive important updates regarding COVID-19 and our facility through this email group. You will find that some of content in the emails is repetitive as they must contain certain information such as what the facility is doing to try and contain spread of the virus. We will continue to do our best to keep you as informed as possible.

I want you all to know that the positivity rate in Catawba has now risen to 10.2% as of last week. Even though we are allowing outdoor visitation, for the protection of our residents, we do not recommend it at this time given the extremely high community positivity rate for our county. We are beginning to test staff twice weekly this week. It is crucial that you are doing your part to contain the spread of COVID-19. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with indoor visitation. However, we are continuing to implement outdoor visitation for anyone not on transmission-based precautions. Residents must have been admitted at least 14 days prior to having outside visitation. This applies to most of the residents on 400 hall and some on 100 hall. These residents are still allowed window visits and virtual visits until their 14-day quarantine period is over. If you have questions related to outdoor visitation about a resident on 400 hall or 100 hall, please contact Amber in activities to find their current visitation status. 400 and 100 hall residents may be asked to move to a different unit once they have been in the facility for 14 days. Similarly, given the increased frequency of our testing, residents on all halls may be asked to make unforeseen room changes for infection control.

We remain committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

As you know we repeated facility-wide testing on Tuesday 11/3/20. This week’s testing resulted in seven residents and five staff members testing positive for COVID-19. The residents are currently isolated and the staff are home under quarantine. We remain in outbreak status and will be continuing outbreak protocols and twice weekly testing per Catawba County Public Health.

Unfortunately even though our beauty shop was opened briefly, it is now closed until further notice.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we continue outdoor visitation this week by appointment only. However, once again, this is not currently our recommendation at this time. Visitation days may change week to week. Tuesdays remain facility testing days for the facility so we are not conducting visitation on Tuesdays. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, you will not be allowed to visit. Please do not put our residents at risk. At times, outdoor visitation may need to be cancelled for infection control. We will do our best to communicate this as quickly as possible. The following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

These will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case or Rhonda Little at least 24 hours in advance to schedule outdoor visitation. Upon scheduling, instructions will be given as to where to report for visit.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are the most vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

For those of you who are new to our email group, you will receive important updates regarding COVID-19 and our facility through this email group. You will find that some of content in the emails is repetitive as they must contain certain information such as what the facility is doing to try and contain spread of the virus. We will continue to do our best to keep you as informed as possible.

I want you all to know that the positivity rate in Catawba has now risen to 10.2% as of last week. Even though we are allowing outdoor visitation, for the protection of our residents, we do not recommend it at this time given the extremely high community positivity rate for our county. We are beginning to test staff twice weekly this week. It is crucial that you are doing your part to contain the spread of COVID-19. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with indoor visitation. However, we are continuing to implement outdoor visitation for anyone not on transmission-based precautions. Residents must have been admitted at least 14 days prior to having outside visitation. This applies to most of the residents on 400 hall and some on 100 hall. These residents are still allowed window visits and virtual visits until their 14-day quarantine period is over. If you have questions related to outdoor visitation about a resident on 400 hall or 100 hall, please contact Amber in activities to find their current visitation status. 400 and 100 hall residents may be asked to move to a different unit once they have been in the facility for 14 days. Similarly, given the increased frequency of our testing, residents on all halls may be asked to make unforeseen room changes for infection control.

We remain committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We repeated facility-wide testing on Tuesday 11/3/20. So far, three residents and two staff members have tested positive for COVID-19. The residents are currently isolated and the staff are home under quarantine. We remain in outbreak status and will be continuing outbreak protocols and weekly (or more frequent) testing per Catawba County Public Health.

Unfortunately even though our beauty shop was opened briefly, it is now closed until further notice.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we continue outdoor visitation this week by appointment only. However, once again, this is not currently our recommendation at this time. Visitation days may change week to week. Tuesdays remain facility testing days for the facility so we are not conducting visitation on Tuesdays. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, you will not be allowed to visit. Please do not put our residents at risk. The following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

These will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case or Rhonda Little at least 24 hours in advance to schedule outdoor visitation. Upon scheduling, instructions will be given as to where to report for visit.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are the most vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.

Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

First I want to apologize for the amount of emails you’ve received this week. We are required to notify families within certain timeframes of finding out when we have positive cases and this can be very difficult. Also the emails must contain certain information like what the facility is doing to try and contain spread of this virus. This is why much of the email is repeat information for my families. We are doing our best to keep you as informed as possible.

I want you all to know that the positivity rate in Catawba has risen to 8.5% as of last week. It is crucial that you are doing your part to contain the spread of COVID-19. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with indoor visitation. However, we are continuing to implement outdoor visitation for anyone not on transmission-based precautions. Residents must have been admitted at least 14 days prior to having outside visitation. This applies to most of the residents on 400 hall. These residents are still allowed window visits and virtual visits until their 14-day quarantine period is over. If you have questions related to outdoor visitation about a resident on 400 hall, please contact Amber in activities to find their current visitation status. 400 hall residents may be asked to move to a different unit once they have been in the facility for 14 days.

We remain committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We are happy to announce that the beauty shop opened this week and will be open twice weekly starting Tuesday 11/3/20. Please encourage your family member to be patient while we begin to work everyone back into the beauty shop routine. Unfortunately no beauty shop services will be offered for people on 400 unit.

Since many of you have already received two emails this week, I’m going to summarize this week’s positive results. Three staff members and one resident have tested positive this week and are currently under quarantine. The three staff members are experiencing mild symptoms while the one resident is experiencing no symptoms as of yet. Two of the staff members were linked to a positive result from last week. The other staff member’s spouse tested positive last week and that staff member has not worked in the facility since 10/21/20. We remain in outbreak status and will be continuing outbreak protocols and weekly testing per Catawba County Public Health.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we continue outdoor visitation this week by appointment only. Visitation days may change week to week. Tuesdays remain facility testing days for the facility so we are not conducting visitation on Tuesdays. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, you will not be allowed to visit. Please do not put our residents at risk. The following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.
We recommend (but cannot require) that if you are visiting your loved one, you get tested regularly if possible.

Failure to comply with required protocols will result in facility ending the visit.

These will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case or Rhonda Little at least 24 hours in advance to schedule outdoor visitation. Upon scheduling, instructions will be given as to where to report for visit.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are the most vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.

Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with indoor visitation. However, we are continuing to implement outdoor visitation for anyone not on transmission-based precautions. Residents must have been admitted at least 14 days prior to having outside visitation. This applies to most of the residents on 400 hall. These residents are still allowed window visits and virtual visits until their 14-day quarantine period is over. If you have questions related to outdoor visitation about a resident on 400 hall, please contact Amber in activities to find their current visitation status. 400 hall residents may be asked to move to a different unit once they have been in the facility for 14 days.

We remain committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We are happy to announce that the beauty shop opened this week and will be open twice weekly starting Tuesday 11/3/20. Please encourage your family member to be patient while we begin to work everyone back into the beauty shop routine. Unfortunately no beauty shop services will be offered for people on 400 unit.

Two symptomatic staff members have tested positive this week and are currently under quarantine. Facility-wide testing was conducted 10/27/20 and we are still awaiting most of the results. We remain in outbreak status and will be continuing outbreak protocols and weekly testing per Catawba County Public Health.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we continue outdoor visitation this week by appointment only. Visitation days may change week to week. Tuesdays remain facility testing days for the facility so we are not conducting visitation on Tuesdays. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, you will not be allowed to visit. Please do not put our residents at risk. The following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.

Failure to comply with these protocols will result in facility ending the visit.

These will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case or Rhonda Little at least 24 hours in advance to schedule outdoor visitation. Upon scheduling, instructions will be given as to where to report for visit.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are the most vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.

Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with indoor visitation. However, we are continuing to implement outdoor visitation for anyone not on transmission-based precautions. Residents must have been admitted at least 14 days prior to having outside visitation. This applies to most of the residents on 400 hall. These residents are still allowed window visits and virtual visits until their 14-day quarantine period is over. If you have questions related to outdoor visitation about a resident on 400 hall, please contact Amber in activities to find their current visitation status. 400 hall residents may be asked to move to a different unit once they have been in the facility for 14 days.

We remain committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We are happy to announce that the beauty shop opened this week and will be open twice weekly starting Tuesday 10/27/20. Please encourage your family member to be patient while we begin to work everyone back into the beauty shop routine. Unfortunately no beauty shop services will be offered for people on 400 unit.

One symptomatic staff member tested positive on Monday and is currently under quarantine. Facility-wide testing will be conducted 10/27/20. We remain in outbreak status and will be continuing outbreak protocols and weekly testing per Catawba County Public Health.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we continue outdoor visitation this week by appointment only. Visitation days may change week to week. Tuesdays remain facility testing days for the facility so we are not conducting visitation on Tuesdays. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, you will not be allowed to visit. Please do not put our residents at risk. The following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.

Failure to comply with these protocols will result in facility ending the visit.

These will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case or Rhonda Little at least 24 hours in advance to schedule outdoor visitation. Upon scheduling, instructions will be given as to where to report for visit.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are the most vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions and check our website often for updates. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.

Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with indoor visitation. However, we are continuing to implement outdoor visitation for anyone not on transmission-based precautions. Residents must have been admitted at least 14 days prior to having outside visitation. This applies to most of the residents on 400 hall. These residents are still allowed window visits and virtual visits until their 14-day quarantine period is over. If you have questions related to outdoor visitation about a resident on 400 hall, please contact Amber in activities to find their current visitation status. 400 hall residents may be asked to move to a different unit once they have been in the facility for 14 days.

We remain committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We are happy to announce that we are phasing in the beauty shop!! The beauty shop will be open starting Tuesday 10/27/20 and then twice weekly after that. Please encourage your family member to be patient while we begin to work everyone back into the beauty shop routine. Not everyone will be able to receive a hair cut next week. Unfortunately no beauty shop services will be offered for people on 400 unit.

Repeat testing of all staff and residents was conducted Tuesday 10/20/2020. One staff member has tested positive and is currently under quarantine. One resident also tested positive and is currently quarantined on 400 hall. One staff member who began showing symptoms over the weekend tested positive. We remain in outbreak status and will be continuing outbreak protocols and weekly testing per Catawba County Public Health.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we continue outdoor visitation this week by appointment only. Visitation days may change week to week. Tuesdays remain facility testing days for the facility so we are not conducting visitation on Tuesdays. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, you will not be allowed to visit. Please do not put our residents at risk. The following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.

Failure to comply with these protocols will result in facility ending the visit.

These will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case or Rhonda Little at least 24 hours in advance to schedule outdoor visitation. Upon scheduling, instructions will be given as to where to report for visit.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are the most vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with indoor visitation. However, we are continuing to implement outdoor visitation for anyone not on transmission-based precautions. Residents must have been admitted at least 14 days prior to having outside visitation. This applies to most of the residents on 400 hall. These residents are still allowed window visits and virtual visits until their 14-day quarantine period is over. If you have questions related to outdoor visitation about a resident on 400 hall, please contact Amber in activities to find their current visitation status. 400 hall residents may be asked to move to a different unit once they have been in the facility for 14 days.

We remain committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We are happy to announce that we are phasing in the beauty shop!! The beauty shop will be open starting next Tuesday and then twice weekly after next week. Please encourage your family member to be patient while we begin to work everyone back into the beauty shop routine. Not everyone will be able to receive a hair cut next week. Unfortunately no beauty shop services will be offered for people on 400 unit.

Repeat testing of all staff and residents was conducted Tuesday 10/20/2020. One staff member has tested positive and is currently under quarantine. One resident also tested positive and is currently quarantined on 400 hall. We remain in outbreak status and will be continuing outbreak protocols and weekly testing per Catawba County Public Health.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we continue outdoor visitation this week by appointment only. Visitation days may change week to week. Tuesdays remain facility testing days for the facility so we are not conducting visitation on Tuesdays. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, you will not be allowed to visit. Please do not put our residents at risk. The following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.

Failure to comply with these protocols will result in facility ending the visit.

These will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case or Rhonda Little at least 24 hours in advance to schedule outdoor visitation. Upon scheduling, instructions will be given as to where to report for visit.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are the most vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with indoor visitation. However, we are continuing to implement outdoor visitation for anyone not on transmission-based precautions. Residents must have been admitted at least 14 days prior to having outside visitation. This applies to most of the residents on 400 hall. These residents are still allowed window visits and virtual visits until their 14-day quarantine period is over. If you have questions related to outdoor visitation about a resident on 400 hall, please contact Amber in activities to find their current visitation status. 400 hall residents may be asked to move to a different unit once they have been in the facility for 14 days.

We remain committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We are happy to announce that we are phasing in the beauty shop!! The beauty shop will be open starting next Tuesday and then twice weekly after next week. Please encourage your family member to be patient while we begin to work everyone back into the beauty shop routine. Not everyone will be able to receive a hair cut next week.

Repeat testing of all staff and residents was conducted Tuesday 10/20/2020. One staff member has tested positive and is currently under quarantine (still awaiting 3/179 results). We remain in outbreak status and will be continuing outbreak protocols and weekly testing per Catawba County Public Health.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we continue outdoor visitation this week by appointment only. Visitation days may change week to week. Tuesdays remain facility testing days for the facility so we are not conducting visitation on Tuesdays. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, you will not be allowed to visit. Please do not put our residents at risk. The following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to EACH visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).
No pets.

Failure to comply with these protocols will result in facility ending the visit.

These will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case or Rhonda Little at least 24 hours in advance to schedule outdoor visitation. Upon scheduling, instructions will be given as to where to report for visit.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are the most vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with indoor visitation. However, we are continuing to implement outdoor visitation for anyone not on transmission-based precautions. Residents must have been admitted at least 14 days prior to having outside visitation. This applies to most of the residents on 400 hall. These residents are still allowed window visits and virtual visits.= until their 14-day quarantine period is over. If you have questions related to outdoor visitation about a resident on 400 hall, please contact Amber in activities to find their current visitation status based on their admission date.

We remain committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

Repeat testing of all staff and residents was conducted Tuesday 10/13/2020. One staff member has tested positive from a known exposure outside of the facility. Even though we are still awaiting most of the results, we are officially still in outbreak status and will be continuing outbreak protocols and weekly testing per Catawba County Public Health.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we continue outdoor visitation this week by appointment only. Visitation days may change week to week. Tuesdays remain facility testing days for the facility so we are not conducting visitation on Tuesdays. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, you will not be allowed to visit. Please do not put our residents at risk. The following guidelines must be followed during outdoor visitation:

Must not have traveled outside the country in the last 14 days.
Must complete a written symptom screen and temperature check prior to visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch)

Failure to comply with these protocols will result in facility ending the visit.

These will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case or Rhonda Little at least 24 hours in advance to schedule outdoor visitation. Upon scheduling, instructions will be given as to where to report for visit.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are the most vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with indoor visitation. However, we are implementing outdoor visitation beginning next week (more on that below).

We remain committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

Repeat testing of all staff and residents was conducted Tuesday 9/29/2020. All resident results were negative. All staff member results received are negative (still awaiting six). You will not receive an update regarding the pending 6 results unless there is a positive case. We are officially still in outbreak status and will be continuing outbreak weekly testing per Catawba County Public Health.

Since outdoor visits pose a lower risk of transmission due to increased space and airflow, we have made preparations for outdoor visitation beginning next week by appointment only on Monday, Thursday, and Saturday. Visitation days may change week to week. Tuesdays for now are testing days for the facility and next Wednesday is Board of Elections voting (which takes place outside) so those two days are not available next week. Even though I am excited to offer the opportunity for outdoor visitation, I am also terrified by it. We have been successful with controlling COVID-19 as it relates to the health and well-being of our residents and I do not want that to change. Visitors will be asked to follow infection control guidelines and self-monitor for symptoms. If you are experiencing any symptoms, please do not put our residents at risk. The following guidelines must be followed during outdoor visitation:

Must complete a written symptom screen and temperature check prior to visit.
Must acknowledge acceptance of visit orientation and infection control protocols.
Must provide your own mask and wear mask that covers both mouth and nose for the entire visit.
Must maintain a distance of 6 ft apart from resident at all times (please no physical contact).
No dining during the visit (this is not a time to have lunch).

Failure to comply with these protocols will result in facility ending the visit.

These will be 30 minute time slots and a maximum of two visitors per resident at a time. Please contact Amber Case at least 24 hours in advance to schedule outdoor visitation beginning Monday October 5th. Appointments for Monday 10/5/20 need to be made by this Friday 10/2/20 by 5pm. Upon scheduling, instructions will be given as to where to report for visit.

The CDC has recommended visitors to stay away from nursing homes if at all possible since they are vulnerable to this pandemic. Considerations should also be given if family members themselves are in some way immunocompromised. For families that still choose to visit virtually as opposed to outdoor visitation, virtual visits are encouraged and can still be scheduled by appointment.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Indoor Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

Repeat testing of all staff and residents was conducted Tuesday 9/22/2020. All resident results were negative. All staff member results received are negative (still awaiting seven). We will continue to conduct weekly follow-up testing as directed by Catawba County Public Health. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

Repeat testing of all staff and residents was conducted Tuesday 9/15/2020. All resident results are negative. One staff member tested positive and has been quarantined. We will continue to conduct weekly follow-up testing as directed by Catawba County Public Health. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

The two asymptomatic staff that tested positive on 9/8/2020 are cleared to return to work on 9/18/20. Repeat testing of all staff and residents was conducted Tuesday 9/15/2020. All resident results are negative. Still awaiting all staff results. So far, all staff results received have been negative. We will continue to conduct weekly follow-up testing as directed by Catawba County Public Health. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility. Window visits are permitted. Windows must remain closed.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

The two residents who tested positive for COVID-19 on the 9/3/20 Update remain asymptomatic. Both residents remained isolated for the required period and meet criteria for moving out of isolation tomorrow. Neither resident ever displayed any symptoms. Repeat testing of all staff and residents was conducted Tuesday 9/8/2020. All resident results received are negative. Two new asymptomatic staff members tested positive and have been asked to quarantine at home. We will continue to conduct follow-up testing as directed by Catawba County Public Health. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We have received several calls regarding outside visitation. With the newly identified outbreak, outside visitation is not allowed at this time at the direction of the Health Department. We will notify residents and families when this changes.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

As you know from the 9/2/20 Update, we conducted repeat facility-wide testing of residents (8/31/20) and staff (9/1/20) this week. A total of two residents who are both asymptomatic tested positive for COVID-19 (still awaiting two results). Both residents are being monitored in isolation. All staff results received are negative (still awaiting one result). We will continue to conduct follow-up testing as directed by Catawba County Public Health. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted (except for compassionate care/end-of-life approved visits) and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

You may have seen reported on the news that the facility has an outbreak with three cases including one staff and two residents. Due to the reporting timelines, the staff member is the staff member that tested positive on the 8/19/20 test date. That staff member was asymptomatic and has already been cleared by the Health Department to return to work. The two residents are from the 8/31/20 tests and are also asymptomatic.

We have received several calls regarding outside visitation. With the newly identified outbreak, outside visitation is not allowed at this time at the direction of the Health Department. We will notify families when this changes.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We conducted repeat facility-wide testing of residents (8/31/20) and staff (9/1/20) this week. So far results revealed that we have one resident who was asymptomatic but tested positive. That resident is being monitored in isolation. Staff results have not yet been completed. We will continue to conduct follow-up testing as directed by Catawba County Public Health. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

We conducted repeat facility-wide testing of employees and residents this week. Results revealed that all residents were negative. All employee results received to date were also negative (still awaiting two results). We will continue to conduct follow-up testing as directed by Catawba County Public Health. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. We conducted repeat facility-wide testing of staff last week. Results revealed that one staff member tested positive for COVID-19. We have responded swiftly and that employee is quarantined at home. We will continue to conduct follow-up testing this upcoming week as directed by Catawba County Public Health. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. We are continuing the existing restrictions with visitation until further notice and are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. Our facility in continuing bi-weekly testing of all staff as a precautionary measure as directed by NC DHHS. As of this writing there are no new known active cases in staff or residents. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. Follow-up testing this week revealed that no other staff were COVID-19 positive. The one positive staff member is continuing to quarantine at home with no symptoms. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.

Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. We conducted facility-wide testing of residents and staff last week. Results revealed that all residents were negative for COVID-19. One staff member, not involved in direct resident contact, tested positive for COVID-19. That employee is quarantined at home. We will continue to conduct follow-up testing this upcoming week as directed by Catawba County Public Health. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions. Lastly, please remember to keep us in your prayers.

Remember

If you leave home, practice your W’s: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

No Visitors Banner Dear Family Members and Friends,

I hope this email finds all of you well. I hope you all are wearing masks and following the 3 W’s and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. At this time, no residents or employees are known to have an active case of the novel coronavirus COVID-19. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions.

Remember

If you leave home, practice your Ws: Wear, Wait, Wash

Wear a cloth covering over your nose and mouth.
Wait 6 feet apart. Avoid close contact.
Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Dear Family Members and Friends,

I hope this email finds all of you well. With the increase in COVID-19 cases in our state, I hope you all are wearing masks religiously and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. At this time, no residents or employees are known to have an active case of the novel coronavirus COVID-19. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions.

Dear Family Members and Friends,

I hope this email finds all of you well. With the increase in COVID-19 cases in our state, I hope you all are wearing masks religiously and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. At this time, no residents or employees are known to have an active case of the novel coronavirus COVID-19. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions.

Dear Family Members and Friends,

I hope this email finds all of you well. With the increase in COVID-19 cases in our state, I hope you all are wearing masks religiously and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. At this time, no residents or employees are known to have an active case of the novel coronavirus COVID-19. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions.

Dear Family Members and Friends,

I hope this email finds all of you well. With the increase in COVID-19 cases in our state, I hope you all are wearing masks religiously and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice. We continue to accept take out food delivery from restaurants for our residents (no home-made food please).

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. At this time, no residents or employees are known to have an active case of the novel coronavirus COVID-19. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions.

Dear Family Members and Friends,

I hope this email finds all of you well. With the increase in COVID-19 cases in our state, I hope you all are wearing masks religiously and continuing social distancing from others. We are continuing the existing restrictions with visitation until further notice. We continue to accept take out food delivery from restaurants for our residents (no home-made food please).

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. At this time, no residents or employees are known to have an active case of the novel coronavirus COVID-19. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would occur.
Our staff is wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We continue educating and monitoring staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again. Room numbers for our residents should be visible from the outside windows. If you find that a room number is not visible from the outside windows please make us aware.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions.

Dear Family Members and Friends,

I hope this email finds all of you well. We are continuing the existing restrictions with visitation until further notice as much of our state makes preparations to reopen. We began accepting take out food delivery from restaurants for our residents Monday June 1st, 2020 (no home-made food please).

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. At this time, no residents or employees are known to have an active case of the novel coronavirus COVID-19. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would be recommended.
Our staff is routinely wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We have educated staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

As our state begins to reopen in phases, nursing facilities will not be reopening as early as most other businesses. We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions.

Dear Family Members and Friends,

I hope this email finds all of you well. We are continuing the existing restrictions with visitation until further notice as much of our state makes preparations to reopen. We began accepting take-out food delivery from restaurants for our residents Monday June 1st, 2020 (no home-made food please).

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. At this time, no residents or employees are known to have an active case of the novel coronavirus COVID-19. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed
into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of
this illness on a routine basis. Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would be recommended.
Our staff is routinely wearing face coverings and other protective
equipment to assist in preventing the spread of respiratory infections
as well as following other infection control and prevention practices.
We have educated staff and residents on infection control measures to
include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an
effort to prevent exposure.

As our state begins to reopen in phases, nursing facilities will not be reopening as early as most other businesses. We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions.

Dear Family Members and Friends,

I hope this email finds all of you well. We are continuing the existing restrictions with visitation until further notice as much of our state makes preparations to reopen.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

The non-direct care staff member that tested positive for COVID-19 has been quarantined at home. Six other staff members were sent home due to possible exposure to that employee and were all tested on June 5. All six employees that were tested were negative. Our infection controls have so far been successful with keeping COVID-19 out of our facility.

We continue our efforts to limit exposure for our staff and residents as evidenced by the zero-deficiency Infection Control Focus Survey completed by DHSR on Tuesday 5/26/2020.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine of the particular individual and treatment of any symptoms as directed by their physician shall occur.
Residents may be cohorted to further prevent the spread of infection. This means those with the same active infection may share a room.
Our staff is routinely wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We have educated staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
We have established “zones” for resident room placement in an effort to prevent exposure.

We remain diligent in training and providing education for our staff regarding infection control measures that extend to when they are off duty. We encourage all of our family members to continue to be mindful of the three Ws. Wear a face mask, wait six feet apart from others when in line, and wash your hands often.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. We appreciate the trust you have placed in us to care for your loved one. If you have specific questions, we encourage you to contact us. We are working tirelessly toward the care of our residents but want to make sure that your concerns are addressed. Please contact us if you have any questions.

Kind Regards,

Todd Roper
Administrator

Dear Family Members and Friends,

I hope this email finds all of you well. We are continuing the existing restrictions with visitation until further notice as much of our state makes preparations to reopen.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19.

Our facility has identified an active case of the novel COVID-19 involving one staff member that is not involved in direct care of residents. This means an individual has tested positive for the illness. If your loved one is affected, our team will contact you directly to discuss their status and care.

Even though we have identified this case, we continue our efforts to limit exposure for our staff and residents as evidenced by the zero deficiency Infection Control Focus Survey completed by DHSR on Tuesday 5/26/2020.

We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine of the particular individual and treatment of any symptoms as directed by their physician shall occur.
Residents may be cohorted to further prevent the spread of infection. This means those with the same active infection may share a room.
Our staff is routinely wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We have educated staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
We have established “zones” for resident room placement in an effort to prevent exposure.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. We appreciate the trust you have placed in us to care for your loved one. If you have specific questions, we encourage you to contact us. We are working tirelessly toward the care of our residents but want to make sure that your concerns are addressed. Please contact us if you have any questions.

Kind Regards,

Todd Roper
Administrator

Dear Family Members and Friends,

I hope this email finds all of you well. We are continuing the existing restrictions with visitation until further notice as much of our state makes preparations to reopen. However, we will begin accepting take out food delivery from restaurants for our residents beginning Monday June 1st, 2020 (no home-made food please).

As you know we requested 500 N95 respirators from DHHS. This week we received 500 KN95 masks. I certainly appreciate the KN95’s but we are still in need of authentic N95 respirators as they provide the most protection possible for our staff and residents. I will continue my search.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. At this time, no residents or employees are known to have an active case of the novel coronavirus COVID-19. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would be recommended.
Our staff is routinely wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We have educated staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

As our state begins to reopen in phases, nursing facilities will not be reopening as early as most other businesses. We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions.

Dear Family Members and Friends,

I hope this email finds all of you well. We are continuing the existing restrictions with visitation until further notice as much of our state makes preparations to reopen. I feel nursing facilities in general have been left to fend for ourselves during this pandemic. I encourage any of you with means to do so to contact your representatives and stress the importance of providing PPE supply lines to skilled nursing facilities, specifically N95 respirators. I have requested 500 of these masks from the state and even though I received a confirmation that our request was received, nothing was promised or, as of this time, delivered.

And even though a few healthcare workers in facilities abandoned their posts in the midst of this crisis, the vast majority of our staff continue to shine as the heroes of this pandemic; making daily sacrifices by putting the needs of our residents before their own needs. Not many people or professions can say that. I hope you know how blessed we are to have the staff we have at Conover.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. At this time, no residents or employees are known to have an active case of the novel coronavirus COVID-19. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would be recommended.
Our staff is routinely wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We have educated staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions.

Dear Family Members and Friends,

I hope this email finds all of you well. I hope you are all wearing masks when out in the community as this is an important piece to protecting our staff here at Conover Nursing & Rehab. I know some of this information is repetitive, but I want to make sure you all stay updated on the current status of our facility.

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. At this time, no residents or employees are known to have an active case of the novel coronavirus COVID-19. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would be recommended.
Our staff is routinely wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We have educated staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions.

Dear Family Members and Friends,

During this difficult time, we are committed to keeping our residents safe by implementing certain practices as recommended by CMS and the CDC. Most of our residents are elderly and may have conditions that put them at high risk for becoming sick or even severely ill with COVID-19. At this time, no residents or employees are known to have an active case of the novel coronavirus COVID-19. We have taken the following actions to reduce the risk of COVID-19 to our residents and staff.

Visitation remains restricted and only essential persons are allowed into the facility.
We have cancelled all group activities inside the facility.
We are monitoring all staff and residents for signs and symptoms of this illness on a routine basis.
Should the monitoring indicate the possibility of the illness, quarantine and prompt testing of the individual would be recommended.
Our staff is routinely wearing face coverings and other protective equipment to assist in preventing the spread of respiratory infections as well as following other infection control and prevention practices.
We have educated staff and residents on infection control measures to include social distancing, hand washing and cough etiquette.
The facility has established a wing for resident room placement in an effort to prevent exposure.

We appreciate the trust you have placed in us to care for your loved one. We are looking forward to the time when this contagious virus is no longer circulating and we can see all of you again.

This communication is sent to the primary resident contact. Please feel free to share with other interested family members or friends. Please contact us if you have any questions.

WEBSITE ONLY UPDATE: Since it is Mother’s Day weekend, we will be accepting flowers and other accepted items on Saturday May 9th from 8am-7pm. Items will be quarantined for 24 hours.

Dear family members,
I hope this letter finds you all well. As of this writing, there are no known or suspected cases of COVID-19 among residents or staff at Conover Nursing & Rehab. This is a testimony to the tedious work of our staff both while here at Conover as well as their commitment to following social distancing outside of work. For this, I applaud them. We remain committed to keeping our residents and staff as safe as possible.

We encourage you to reach out to your state and federal representatives to encourage the need for crucial PPE and testing for the long term care population. We believe testing is the key to keeping us all safe. Unfortunately shortages still remain and certain criteria must be met in order to be tested. Consistent communication with our state and federal representatives may help us get there quicker.

We will begin sending out email updates soon. If you have not provided your email and want to be included in the email communications, please contact Amber Case at activities@conovernursingandrehab.com. Updates will also be added to our website at www.conovernursingandrehab.com. Be sure to check frequently as we are in the process of updating the site to include a link for COVID19 Updates.

Since our last communication, we have clarified items that we are accepting to be delivered to our residents and extended our hours for delivery. The only food items we are accepting are canned sodas and wrapped candies. All other items must be non-perishable and delivered to the front door Mon-Fri between the hours of 8am-7pm. The items will continue to be quarantened for approximately 24 hours. Please do not deliver items or leave items outside the door after delivery hours.

We have placed benches around the outside of our facility for our family members. Feel free to move these benches in front of your loved one’s window when visiting. Please conduct these visits through closed windows. For those of you who have multilple family members, please communicate these policies to them.
Finally, I would like to thank our families for your continued prayers, donations, and support of our incredible staff as they continue to prove that they are truly heroes. We hold daily prayers after our huddle meetings around 3pm and this has proven to be a powerful tool here at Conover.

Sincerely,
Todd Roper
Administrator

I hope this letter finds you all well. As of this writing, there are no known or suspected cases of COVID-19 among residents or staff at Conover Nursing & Rehab. We believe this can be attributed to the numerous prayers and proactive infection control measure implemented early on in this pandemic.

We want to thank those of you who have reached out to us in support through donations, prayers left on our voice mail, and words of encouragement. We appreciate the thoughtful acts of kindness for our courageous staff. We are grateful for the donations of face shields, hand sanitizer, and mask covers in this time of national PPE shortages.

I also want you to know how proud I am of our own staff who have sacrificed time spent with their own families to keep your loved ones safe as well as dedicated so much time to hand-make masks and obtain PPE/sanitizer from outside sources. Thanks to these efforts, our staff have the PPE they need to safely care for our residents. We continue to have a no visitation policy as of this writing.

Conover Nursing & Rehab is committed to transparancy during this difficult time. We will continue to do our best to keep our families updated on a regular basis including reporting any known positive cases of COVID19. This will be accomplished by phone calls, letter, and/or regular updates to our website www.conovernursingandrehab.com. Be sure to check frequently as we are in the process of updating the site to include a link for COVID19 Updates.

Finally, we are pleased to announce that we are now accepting some outside items for our residents. These items must be non-perishable and delivered to the front door Mon-Fri between the hours of 8am-5pm. The items will be quarantened for approximately 24 hours.

We also care about our families. If you feel you are experiencing respiratory symptoms or fever above 100.4 without medication, and have questions, please feel free to call us. Please continue to keep our staff in your prayers.

Sincerely,

Todd Roper
Administrator

Attention: Family and loved ones of Residents currently residing at Conover Nursing and Rehabilitation

As you may already know, the Coronavirus (COVID-19) Outbreak is of much concern to local, state, national, and international health care personnel, Infection Prevention and Control Specialists, and community members here, and around the globe. Much information is available via many health and news outlets. Regardless of what information you have received, one fact remains clear, we need to protect those in our community most vulnerable to COVID-19. One of the populations most negatively affected by COVID-19, are the elderly. The management team at Conover Nursing and Rehabilitation have made it a priority to protect your family member. We are confident that we have the resources, education, and ability to apply recommendations to prepare for an outbreak, as well as implement appropriate prevention measures. Health officials at the CDC, and State Department of Health and Human Services have made available guidelines in order to PREVENT and PROTECT from the spread of COVID-19.

As part of the above-mentioned recommendations we are currently screening all visitors to the building. This includes family and friends, outside health care providers, vendors, and anyone else who walks through the doors of our building. We understand the importance of visits from family and friends to the quality of life of our residents and as always, we encourage this time spent with loved ones. There are currently three exceptions to visitation of which we would like to inform you. A screening questionnaire is required to be completed and signed upon entrance, each time an individual comes into the building (one per day) until further notice. We will restrict entrance into the building for individuals who meet any of the following criteria:

Have Traveled from an affected geographic area within the last 14 days. For updated information on affected geographic areas, visit: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html
Have had contact with someone laboratory-confirmed for COVID-19.
Have signs or symptoms of a respiratory infection, such as a fever, cough, and sore throat. (Without having a diagnosis such as COPD, or Asthma)

If you meet any of the above criteria, we are asking that you refrain from coming to our building at this time. If you are having signs or symptoms of a respiratory illness, please refrain from visiting until your symptoms have been resolved for at least 48 hours. Especially if you have a fever with, or without other symptoms. Please notify any other family members or friends who may be visitors of your loved one so that they may also take appropriate action to assist us in following guidelines appropriately. We are asking for your complete cooperation with this policy so that we can best PREVENT and PROTECT your loved one from infection.

Additionally, there are some practical things we can all do in our own homes to prevent the spread of any respiratory illness, such as COVID-19, cold, or flu. Wash your hands often with soap and water for at least 20 seconds. Use of an alcohol-based hand rub with at least 60% alcohol can be used if hands are not visibly soiled. Avoid close contact with people who are sick. Avoid touching your eyes, nose, and mouth. Stay home when you are sick. Cover your cough or sneeze with the inside of your elbow or a tissue, then throw it away. Clean and disinfect frequently touched objects and surfaces using regular household cleaning spray.

Please be aware that as this outbreak progresses, we may be required to enforce increasing levels of restriction as necessary. For example, the restrictions currently being enforced today may change at some point to include additional screening criteria based on the visitor’s location of residence, age, recent travel, etc. If you have any questions regarding the steps we are taking to PROTECT and PREVENT infections from negatively impacting your loved one, please feel free to contact me. Thank You in advance for helping to keep our community save, happy, and healthy.

Sincerely,

Jessica McCain, LPN/IPC
Infection Prevention and Control Specialist
828-695-8282 EXT.3215

Contact Info

COVID-19 (Coronavirus) Update

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